Contact Page

This section explains how to contact us. Use the links below to find out more information.

Our office address

Helpline

Fax number

E-mail address

How to find us

Complaints Procedure

Annual Report

All SEN appeals and claims for disability relating to schools in Wales should be sent to the address below.

SENTW
Unit 32
Ddole Road Enterprise Park
Llandrindod Wells
Powys
LD1 6PF

If you need general advice on how to make an SEN appeal or disability claim you can contact us on:

Email: tribunalenquiries@wales.gsi.gov.uk

How to Find Us

We aim to provide a quality service to our users. If you are unhappy with the service we provide, please let us know straight away.

When we receive a complaint we:

• treat it seriously;
• deal with it promptly and politely;
• respond by making a full explanation, an apology where we have got things wrong and details of action we have taken to avoid getting things wrong in future
• try to learn from complaints and use them to improve our operations
• keep a record of complaints and publish information on them in our Annual Report

Tribunal users can make complaints to the Tribunal:

• in writing,
• by fax,
• by e-mail,
• by telephone,
• in person

We will normally reply in writing but if you send an e-mail and wish to have the response also sent by e-mail, please let us know. You can make a complaint in either English or Welsh, and we will respond in whichever language you write to us in.

You can make a complaint about any of the aspects of our work. However, you cannot use this complaints procedure to have a tribunal decision changed. If you disagree with a tribunal decision, in certain circumstances you can appeal to the High Court or ask the tribunal to review its decision. There are strict time limits on when you can appeal – please contact the Tribunal Helpline for more details (tel. 01597 829800).

If you have a complaint about the way the tribunal handled your hearing, but are not asking the tribunal to change its decision because of that, you should write to the President of the Tribunal at:

SENTW
Unit 32, Ddole Road Enterprise Park
Llandrindod Wells
Powys
LD1 6PF

If you are unhappy with the way your hearing was arranged, or with any other part of our service, you should write to the Secretary to the Tribunal at the same address. You can also send your complaint, marked "COMPLAINT", by e-mail to tribunalenquiries@wales.gsi.gov.uk).

In either case, it is helpful if you:

• make clear what you are complaining about;
• give specific details;
• let us know how you think we could have dealt with things differently

You can complain about the way we are handling your appeal at any time during the process. Making a complaint will not normally delay the appeal.

If you are not happy with our service, before or on the day of the hearing, you should let the Tribunal Clerk know. The Clerk will try to sort out your complaint there and then.

We will deal with your complaint promptly and fairly. Once we have received your complaint, it will be acknowledged within 3 working days. At this point we will tell you how long we think it will take us to deal with your complaint.

We will normally send you a full reply within fifteen working days of receiving it. If we are unable to reply within 15 working days, if, for example, a longer investigation is needed, we will explain what steps are being taken to deal with your complaint and when you expect a full reply.

If we have made a mistake, we will apologise. We will tell you what went wrong and how we intend to put the service right.

The Tribunal can only deal with complaints relating to an appeal. If the complaint is about a school or LEA acting unreasonably, or failing to carry out their duties, it should be addressed to the National Assembly for Wales:

Pupil Support Division
National Assembly for Wales
Crown Buildings
Cathays Park
Cardiff
CF10 3NQ

If the complaint is about something that the Tribunal cannot deal with, you may have grounds to appeal to the Local Government Ombudsman.

His address is:

Derwen House
Court Road
Bridgend
CF31 1BN

Your local AM or MP may also be able to help you with a complaint. Your local Citizens’ Advice Bureau can give you the name and address of your local AM or MP, or you can write to your AM at:

National Assembly for Wales
Cardiff Bay
Cardiff CF99 1NA

You can write to your MP at:

House of Commons
London

SW1A 0AA

You may download a copy of the Annual Report 2003 – 2004 from here (pdf 957kb), or, if you prefer, you can contact us and we will send a copy of the report to you.